If the test passes, try a BIOS update: Click hereĪnd Feel free to ask any other queries as well,Ĭonsidering, this forum has some of the best people in the world available and ready to you for joining HP Forums.Ĭonsidering, this forum has some of the best people in the world available and ready to help. To run the test, click Keyboard, and then click Run once. Try using the device after each task to see if the issue is resolved.

Perform the following tasks in the order given. Troubleshoot connection and hardware issues when a wireless keyboard does not work as expected. Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard. HP PCs - Wireless keyboard troubleshooting. Your Component Tests menu might be different, depending on the components installed on your computer. Turn on the computer and immediately press Esc repeatedly, about once every second. Hold the power button for at least five seconds to turn off the computer. Use the following steps to open the Component Tests menu. Perform a hard reset (Notebooks) : Perform steps from the link: Let's try these steps to resolve the issue: Were there any hardware/software changes made? I downloaded SP 37489 from HP and it works great in win7 ultimate 64 bits. No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: I have a HP multimedia keyboard model 5189 urf. Business PCs, Workstations and Point of Sale SystemsĪs I understand, few keys are not working on the keyboard,.

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Hp 5189 keyboard